• Treatments that require a patch test; Chemical Peels, Tinting, Resurfaces and Lash Treatments ( LVL Lash Lift and Lash extensions).
• A patch test must be carried out at MBK Medspa at least 72 hours prior to your treatment. Please arrange this when you make your booking if your treatment requires a patch test.
• Anyone who has not had a treatment within the last six months must have a repeat patch test before treatment.
• Failure to have a patch test will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.
• Pregnant / Lactating women are unable to have any treatments which require a patch test. It is mandatory to complete a consultation form prior to your Treatment.
  

To reschedule an appointment, you must do so online a minimum of 48 hours Prior to your appointment. You can only reschedule your appointment once and it must be within the same month as your appointment.
Clients are limited to 2 reschedules and will need to be in the same month as initial booking otherwise a new booking under a new deposit will need to be made.

• Clients on treatment packages - If you wish to reschedule or cancel and appointment this must be done 48 hours prior to your appointment. Any less than 48 hours you will lose your session or be charged a £50 an hour rate.
  
• All treatment packages (Lipofirm/ Laser or skin packages) are non-refundable.
• MBK Medspa provides a full or partial refund for any unused laser / Lipofirm treatments if the request is made within the cooling-off period of 14 days, thereafter MBK Medspa offers refunds based on medical reasons only. Proof is required.
  
• If any of the sessions from a package have been used, the refund amount will be based on the deduction of the individual list price rather than the discounted package price. Alternatively, clients also have an option to use credit towards other treatments.
  
• I am aware that I will be charged full treatment fee if I cancel less than 24 hours, If I am more than 10 minutes late or if I am a no show.
• If I wish to re-book, I will need to re-book with a new deposit. I am aware that my deposit will be lost if I fail to reschedule less than 48 hours under any circumstances before my appointment and I will need to make a new booking with a new deposit. Cancellations of less than 48 hours will result in a 50% charge.
  

We do not take any responsibility for lateness, and we kindly ask our clients to plan their journeys well in advance. Please Check your driving Route/ Train journey at least 48 hours prior to your treatment and a few hours before your appointment and allow yourself enough journey time.

I am aware that under any circumstances if I am later than 10 minutes to my appointment that MBK Medspa reserves the right to automatically cancel my appointment this will still be subject to full charge of the treatment.

• Under 18's must attend with a parent or legal guardian - failure to do so will result in the loss of your appointment.
• Males Clients must be chaperoned by a female.
• MBK Medspa is strictly cash only. Transfers are not accepted.
• Please ensure you have the correct amount as sometimes the till does not have change.
• Please do not ring the doorbell on arrival, please kindly wait until we have finished with our previous client.
• We take payments before carrying out treatment.
• Clients who attend without cash can transfer and will be charged an additional 20% of the treatment fee to transfer.
• I will have to make a new booking, and this will result in a loss of my deposit. I am aware that if I do not attend an appointment and I do not give any notice that I will be permanently barred from making future bookings until I have paid what was due at my original booking.
  

Refund Policy
REFUND POLICY



​A non refundable deposit of £30 must be paid when booking appointments online.

All deposits are non refundable.

Deposits will be deducted from treatment cost on the day .



All treatment packages ( Lipofirm/ Laser or skin packages ) are non refundable.

MBK Medspa provides a full or partial refund for any unused laser / lipofirm treatments if the request is made within the cooling-off period of 14 days, thereafter MBK Medspa offers refunds based on medical reasons only. Proof is required.



If any of the sessions from a package have been used, the refund amount will be based on the deduction of the individual list price rather than the discounted package price. Alternatively clients also have an option to use credit towards other treatments .




We do not take any responsibility for lateness and we kindly ask our clients to plan their journeys well in advance. Please Check your driving Route/ Train journey at least 48 hours prior to your treatment and allow yourself enough journey time.​

​I am aware that under any circumstances if I am later than 10 minutes to my appointment that MBK Medspa reserves the right to automatically cancel my appointment this will still be subject to full charge of the treatment .

I am aware that I will be charged full treatment fee if I cancel less than 24 hours, If I am more than 10 minutes late or if I am a no show.

​If I wish to re-book, I will need to re-book with a new deposit. I am aware that my deposit will be lost if I fail to reschedule less than 48 hours under any circumstances before my appointment and I will need to make a new booking with a new deposit. Cancellations of less than 48 hours will result in a 50% charge.

​To reschedule an appointment, you must do so online a minimum of 48 hours Prior to your appointment. You can only reschedule your appointment once and it must be within the same month as your appointment.



​Clients on treatment packages - If you wish to reschedule or cancel and appointment this must be done 48 hours prior to your appointment. Any less than 48 hours you will lose your session or either be charged a £50 an hour rate.

​I am aware that if I attend my appointment without cash or if I breach any other policy, I will have to make a new booking and this will result in a loss of my deposit. I am aware that if I do not attend an appointment and I do not give any notice that I will be permanently barred from making future bookings until I have paid what was due at my original booking.

I agree to comply with MBK Medspa Terms and Conditions and I am aware that any breach can result in any fees incurred .